Booking statuses and check-in

Every appointment carries a status so you and your team always know what happened, and what still needs doing.

Statuses at a glance

• Confirmed — the normal state for a booking on your calendar. Bookings you create yourself start out Confirmed.
• Scheduled — a booking that hasn't been fully confirmed yet, or is still waiting on payment. These collect on the Needs action tab so nothing slips through.
• Completed — the service was delivered.
• Cancelled — the booking was called off, with an optional reason and cancellation fee.
• No-show — the customer didn't arrive, with an optional reason and no-show fee.
• Voided — a booking that shouldn't have existed at all; see Move, edit or cancel a booking.

Find what needs attention

Bookings in the sidebar groups every appointment into four tabs:

• Today
• Needs action — Scheduled bookings and anything with an unpaid balance
• All upcoming
• History

Start your day on Needs action to catch anything that still needs a decision before it's overtaken by the calendar.

When a customer arrives

Calendia doesn't have a separate "check-in" step — instead, open the appointment when the customer arrives and use whichever action fits:

1. If they're paying now, click Checkout to take payment for the visit.
2. Once the service is finished (and paid, if applicable), click Complete to close it out.
3. If they don't show up or cancel on the spot, use No-show or Cancelled instead — see Move, edit or cancel a booking for the full steps.