Video consultations

A video consultation is a booking delivered over a call instead of in person — useful for remote check-ins or follow-ups.

Join the call

1. Open the booking. More than five minutes before the start time it shows Open consultation; from five minutes before the start, it switches to Join consultation and becomes clickable for the assigned provider.
2. Click it to open the consultation room.
3. Allow camera and microphone access when your browser asks. Each shows its state — Ready, Connecting..., or Click to enable.
4. Enter your Display name and click Join consultation.

While you're in the room

• Click your camera or microphone tile to turn it on or off, or to Mute / Unmute.
• Apply Background blur or Soft focus.
• Use Swap views to change who's shown large.
• Click Book follow-up to schedule the customer's next visit without leaving the call.
• Click End consultation and confirm when you're done.

If the customer joins before you

They'll see a waiting room until you join the call — no appointment starts without you.

Send the customer their link

From the booking, click Resend confirmation to email the join link again. If you're already in the call and need to reach them another way, use Text customer to send an SMS with the Customer join link.